One time I attended a training with some colleagues and instead of being encouraged to learn, we felt antagonized because instead of helping us discover the learning, the facilitator was insulting our intelligence. He acted and showed that he knew more (and better) than we do. As a trainer, there is nothing wrong with being knowledgeable – and you should be to be credible – however, if you want to encourage your learners to learn, you need to involve them in the learning process and help them discover the learning – not act you are a Ms-Know-It-All or Mr-Know-It-All and be high and mighty with them. The biggest mistake a trainer can make is alienating his or her learners. If you want them to be involved and participate in the whole training program, you need to give them aid and guide them not work against them. This is what makes your training program a success. After all, the program is all about your learners and not you. That trainer we had, since there were a several batches he facilitated along with us, we heard that the other trainees complained about him too and we did not see him again the next days nor was he a trainer for the succeeding batches that came along. Remember your goals as a facilitator: 1) Be knowledgeable but do not shove it in your learners faces; 2) Involve them in the learning; 3) Aid them do not alienate them; 4) Encourage them to participate and most importantly; 5) Remind yourself: It is all about them and not you. Once you keep all these in mind, you will find that you will a group of happy campers – in this case, learners throughout the duration of your training program.